1. What can be refunded
Auto Reply runs on prepaid Credits. Within 30 days of a top-up, you can ask for a refund of that top-up. We refund the amount of the top-up or the paid Credits you have left, whichever is lower.
- Refunded Unused paid Credits from a top-up made in the last 30 days.
- Not refunded Credits already spent on connection fees, executions or AI usage, and gifted Credits from the free trial or a promotion.
After 30 days, Credits are not refundable, but they never expire and stay in your account. This does not limit any refund right the law in your country gives you.
2. How to ask for a refund
Email admin@esuit.dev from the address you sign in with, and tell us which top-up you want refunded. We reply within 2 business days. Once the refund is issued, the refunded Credits are removed from your balance.
Payments are processed by our payment partner, who is the merchant of record. The refund goes back to the payment method you used, and the receipt email from our payment partner also lets you ask them directly. Banks usually take 5 to 10 business days to show it.